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VIRTUAL WORKFORCE

As much as you want to do everything yourself to keep your business costs down, the truth is--you can't. You may not realise how so much more you are losing by doing busy work instead of focusing on tasks that only you can do.

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Are you really saving money when your time is worth so much more growing your business than doing admin work you can delegate to someone else?

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Our Virtual Workforce team specialises in RTO Admin Tasks. Below are just a few of the tasks we can do for you:

SALES & MARKETING.

  • Responding to email enquiries

  • Responding to chat enquiries

  • Responding to social media enquiries

  • Sending follow-up emails/messages

  • Social media posting

  • Basic marketing design (using apps such as Canva)

  • Basic website updates

ENROLMENT.

  • Processing enrolments

  • Processing RPL applications

  • Processing credit transfer applications

  • Following up on enrolment requirements

  • Administering LLN assessments

  • Sending welcome emails

  • Setting up student on online platforms

STUDENT SUPPORT.

  • Responding to student emails

  • Booking coaching/consultation sessions 

  • Providing basic technical assistance

  • Managing student queries for trainers

TRAINING & ASSESSMENT.

  • Updating trainer profiles

  • Following up on trainer requirements

  • Scheduling PD sessions

  • Scheduling reminders for trainer industry currency 

  • Coordinating validation activities according to the validation calendar

  • Organising class timetables

  • Coordinating trainer/class schedules

  • Pre-assessment of student submissions for assessors (e.g. checking for completeness, organising assessment files, preliminary review against marking guide, etc.)

  • Pre-assessment of RPL evidence for assessors (e.g. checking for completeness, organising files, etc.)

COMPLETION.

  • Completion checking

  • USI verification

  • Student file management

  • Certificate issuance

  • Sending out completion surveys

  • Following up with outstanding payments

REPORTING.

  • Quality indicator data reporting

  • AVETMISS reporting

  • Generating basic reports (e.g. student attendance, trainer time sheets, etc.)

  • Coordinating other essential reporting and critical date requirements (e.g. Annual declaration on compliance, paying annual registration fees, reviewing client contracts due for renewal, etc.)

GENERAL ADMIN TASKS.

  • Research

  • Online file storage & management

  • Calendar management

  • Data entry

  • Data mining

  • Transcription (voice/call, video recording)

  • PDF conversion & editing

  • Monitoring emails

  • Formatting/Rebranding documents

  • Creating presentations from learner guides

  • Uploading resources to online portal

  • Archiving documents

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